The desktop version of Office is not available.
Last updated on May 11, 2026 We have received many inquiries stating that “the desktop version of Office cannot be used / has become unavailable.” In…
Microsoft 365
The account registered under ‘Access work or school’ cannot be disconnected.
Last updated on April 10, 2026 Introduction The content described below has been verified to work in a Windows 11 Pro environment. It has not been…
What happens to the data entered into Microsoft products (such as Microsoft 365 and Copilot) provided by Kyoto University?
Last updated on April 9, 2026 Microsoft 365 services provided by Kyoto University to its members (including Microsoft 365 Apps for enterprise…
How can I update my Microsoft 365 account after my surname has changed?
Last updated on September 12, 2025 When your name changes, your Microsoft 365 account must be updated (a new account will be created under your new…
Why can’t I join a Teams invitation from an external organization?
Last updated on August 6, 2025 If you are unable to join a Teams invitation from an external organization, there may be several possible causes. The…
How can I check my OneDrive storage and delete files?
Last updated on March 4, 2026 Please refer to the following page for details.
The various software I use with my Microsoft 365 account (such as Clipchamp and Copilot for Microsoft 365 purchased through the university co-op) has suddenly become unavailable.
Last updated on May 22, 2025 For users whose status within the university has changed, there have been cases where software used with Kyoto University…
What are the system requirements for Microsoft 365?
Last updated on May 9, 2025 The system requirements for Microsoft 365 are provided on the page below. Please refer to it for details. https://support…
I get an error when trying to sign in to Office apps (such as Word and Excel) on Windows, and I cannot sign in.
Last updated on July 22, 2025 If you have previously signed in with a different account, attempting to sign in to an Office app with another account…
What is a "tenant" in Microsoft 365?
About "Tenants" in Microsoft 365 A "tenant" is equivalent to a "dedicated space" for organizations, such as corporations…