Last updated on 2026-07-17  

An issue is currently occurring where university members who have had a change in their affiliation status are losing access to software provided through their university Microsoft 365 accounts.

Additionally, due to a system issue, newly affiliated members may not have been granted licenses for certain applications, such as "Clipchamp" and "Microsoft Loop," even if they are eligible for an A3 license.

These issues are caused by the automated system processes that assign licenses during status changes or new account registrations. Although a system update is required to fix the root cause, we are unable to implement it immediately due to the potential impact on all university members.

We sincerely apologize for any inconvenience this may cause.

How to Resolve the Issue

If you are affected by this issue and have lost access to your software or have not been granted the necessary licenses, please contact the Information Management Department. We will manually assign the licenses to you on an individual basis.

Information Management Department Contact: 740kibankakari@mail2.adm.kyoto-u.ac.jp