I forgot my username. (For external users)
Please check with your Project Administrator.
Use of RDM Drive
I forgot my password.
For Kyoto University members Please refer to the following FAQs on the Institute for Information Management and Communication (IIMC) website: SPS-ID…
I can no longer use multi-factor authentication (For external users).
If you have saved your backup codes, please use one of them. If you do not have a backup code, please contact the following [Contact Information]…
I can log in, but I do not see any folders.
Please check your RDM Drive registration status. If there is no currently active usage application associated with your account, no folders will be…
Can I use the official Nextcloud desktop clients?
Yes, you can use them. However, please note that, in principle, we do not provide support for issues or malfunctions related to the official Nextcloud…
I am having trouble uploading or downloading files.
Common Cause 1: Sharing settings have not been configured by the project administrator If the sharing settings have not been configured by the project…
Is the Trash (Recycle Bin) feature available?
Yes. The feature is provided on a trial basis under the following conditions (subject to change in the future): Storage limit: 10 GB Files or folders…
I have not received the password reset email. (For external users)
Depending on your email environment, the message may have been classified as spam. Please also check your spam or junk mail folder.
What operating systems and environments are supported?
Please refer to the information provided by Nextcloud at the following link: https://docs.nextcloud.com/server/32/admin_manual/installation/system…
Is there a more detailed manual available?
Please refer to the official Nextcloud documentation. Please note that some features described in the Nextcloud documentation are not available in RDM…