Common Cause 1: Sharing settings have not been configured by the project administrator

If the sharing settings have not been configured by the project administrator, project members will not be able to upload or download files. Please ask the project administrator to check whether the procedure “Create a shared folder for all project members (recommended)” in the “Project Administrator Manual” has been completed.

Please contact us via the inquiry form with a description of the issue. We will investigate the problem to the extent possible.

• When submitting your inquiry, please include the following information:
  • Project name
  • Login ID
  • Usage environment (browser, operating system, application version)
  • Name and size of the affected file or folder
  • Error message (if any)
  • Date and time when the issue occurred
  • Detailed description of the issue