A message "You are not allowed to send an e-mail from this mailbox" appears when sending an e-mail. This message appears when "From" in an e-mail is not your e-mail address. Clear "From" fields, click "From" on the left and choose your e-mail address
When I use KUMOI in Outlook Web Access, some e-mails disappear from my inbox. If you use other e-mail software or POP3 retrieving function in other free e-mail services (sometimes you are not aware of it), e-mails in the inbox
Outlook Web App (OWA) is improperly displayed. This problem may be solved by updating your browser to the latest version, or using other browsers. The system requirements of KUMOI depends on
Error occurs when opening PDF files. This error occurs when opening PDF files attached to e-mails on OWA of KUMOI. We disable the PDF preview function (WebReady document preview service)
I cannnot use KUMOI although I activate ECS-ID. If you access KUMOI just after you have activated your ECS-ID, the error "X-OWA-Error: Microsoft.Exchange.Data.Storage.UserHasNoMailboxException" or
I cannot log in to KUMOI. If you cannot log in from https://mail.st.kyoto-u.ac.jp/, you are asked to confirm whether you can log in to https://ecs.iimc.kyoto-u.ac.jp/. If you
I cannot use KUMOI from mail app in Mac OS X. This issue is reported since August 2014. - Cannot connect to KUMOI with mail app in Mac OS X - Become unavailable to connect to KUMOI with mail app
An error message is displayed in the white screen and I cannot use KUMOI when I log in to KUMOI. An error message is displayed in the white screen when you log in to KUMOI by Internet Explorer. The problem may be solved by the following methods. 1