We have confirmed that the following two symptoms may occur when starting Libreoffice on Ubuntu OS on virtual terminals for use in classes in 2024 and beyond .

1. An error message is displayed and the editor screen cannnot be accessed.
2. The startup splash screen (showing the official LibreOffice icon) is repeatedly displayed and the editor screen cannot be accessed.

We apologize for the inconvenience, but if any of the above symptoms occur, please start TERMINAL and try the following 3-step troubleshooting methods to see if you can start it normally.

1) If you are experiencing the second(2.) of the two symptoms listed above, you will need to stop the processes that are running first, so execute the following command.

kill -s SIGKILL $(ps ax | grep -i libre | awk '{ print $1 }')

If the splash screen stops displaying after executing the command, proceed to step 2).

2) The following procedure is common to both cases 1. and 2. above, and is used to try to start LibreOffice in safe mode. Please enter the commands below with a line break as shown, or copy and paste them.

soffice --safe-mode

If the following image appears after executing the command, please check the following two boxes and click the [Restart in Normal Mode] button.

• Reset to factory settings
• Reset entire user profile

Image

* If the Safe Mode screen appears again, click the [Restart in Normal Mode] button without checking anything, or close the application using the [X] button or similar.

Anyone who has successfully completed the above steps should try starting LibreOffice to see if it works properly.

3) For those who could not start the safe mode screen in step 2), please try executing the following command and see if you can start it normally. Please enter the commands below with a line break as shown, or copy and paste them.

prof=${HOME}/.config/libreoffice/4/user; \ [ -d ${prof} ] && mv -f ${prof} ${prof}.old || echo "No profile"