FAQ

Kyoto University Integrated Network System (KUINS)

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Kyoto University Integrated Network System (KUINS) FAQ

Wireless LAN

What should I check if I cannot connect to Wi-Fi?

The manual for connecting to a wireless LAN is available at

If you are unable to connect despite following the manual, Please check the following points.

(1) Is your ID, password valid?

  • For connecting to KUINS-Air, ECS-ID(Students)/SPS-ID(Faculty and Staff) is required.
    In order to check ECS-ID/SPS-ID is correct, please click one of the following links and confirm if you can successfully login.

    (KUMOI : Kyoto University Mail for Student)
    https://mail.st.kyoto-u.ac.jp/

    (KUMail : Kyoto University Mail for Faculty and Staff)
    http://mail.g.iimc.kyoto-u.ac.jp/

  • For connecting to eduroam, eduroam account or visitor account is required. (Please click manual for details.)
    Please be sure to enter ID, password correctly and also confirm the expiry date.

(2) Are you in the available area of KUINS Wi-Fi?
If radio wave is not strong enough, you will possibly fail to connect to Wi-Fi. Once you missed, the authentication may fail for some time. Please wait for a while then try again in the area where you can find the strong radio wave. The location of Wi-Fi access points is here.(Currently only in Japanese. Sorry.)

(3) Is the clock in your PC correct?
The connection error might occur if the clock in your PC/terminal is not correct. Please set the exact time and try again.

(4) Is the setting correct?
Even though you checked the above points but still cannot connect to KUINS-Air or eduroam, please delete the setting first then try to setup again. To delete the setting, please refer to I want to delete Wi-Fi setting.

(5) Windows 8.1?
Please refer to (Windows8.1) In connecting to KUINS-Air, the message "Server ID cannot be verified" appears, which prevents the connection to KUINS-Air.

(6) Android?
Please refer to (Android) I cannot click on "Connect" or cannot select "CA certificate".

(7) macOS,iPad,iPhone?
Please refer to (macOS, iPad, iPhone) Cannot connect to KUINS-Air.

Even though you checked the above points but still cannot connect to KUINS Wi-Fi, please write down the building name, room number and the date/time where/when you tried to connect, your ID (password is not necessary), the error message etc. in inquiry form.

 

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