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Current Trouble

[MATLAB] Restrictions on Use(MathWorks account sign-in issue)

publication date : Mar. 2, 2023

Update (March 30, 2023):

Of the two issues listed below, the second has been resolved. Faculty and staff members with an ECS-ID can now sign in to their MWA properly to gain access to MATLAB. We apologize for any inconvenience this may have caused our users.

As a result of the MATLAB Campus-Wide License (CWL) rollout, some MATLAB users are experiencing problems with signing in to their MathWorks account on or after February 24, 2023. The main issues we are aware of are as follows:

(1) Users who have registered their department email address, e.g., *@iimc.kyoto-u.ac.jp, cannot sign in to their MathWorks Account (MWA) because the MathWorks system recognizes it as a sign-in with their university email address (*@kyoto-u.ac.jp or *@st.kyoto-u.ac.jp). They cannot access their licenses and data stored in the online services. If their university email address is not associated with any MWA, they are prompted to create one with it, and the CWL is linked to the new MWA. (We previously asked these users to change their email address associated to their MWA to their university email, which is now impossible due to the above issue.)

(2) Faculty and staff members with an ECS-ID cannot sign in to their MWA.

We have confirmed that some limitations in the MathWorks system are responsible for these issues, and we are working with the company to address them.

As a workaround to (1), you can create a new MWA using your university email address to use the MATLAB software under CWL; however, this alone will not give you access to your existing licenses or research data associated with your "old" MWA. To regain access to these, you can contact MathWorks to help you merge the two MWAs. For more information, please visit https://content.mathworks.com/viewer/63ff15052a9ec9b1eb6c5d67.

Also, please note that CWL is only available while you are a member of the university. If you are leaving and need to transfer your licenses or change the email address for your MWA, please contact MathWorks Support at service#mathworks.co.jp (Replace # with an at sign).

As for the second issue, there is no workaround at the moment. We are working with MathWorks to fix it, but no timeline is available.

We apologize to the users affected by these issues for the lack of preparation and testing for the CWL rollout. We will keep you updated on this post as well as a separate page dedicated to the software: https://www.iimc.kyoto-u.ac.jp/en/services/ismc/license/how-to-use/matlab.html.

The system was restored. We apologize for the inconvenience and trouble that you may have had.
Date of occurrence 2023/02/24 11:00 ~2023/06/15 00:00
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