1. HOME
  2. Information
  3. Current Trouble
  4. (Apology)About the error of registeration for use due to the high load of lifelong mail system

コンテンツ

Current Trouble

(Apology)About the error of registeration for use due to the high load of lifelong mail system

publication date : Jul.13, 2017


We have been providing the lifelong mail service for regular students in Kyoto University from Feb.2016 and will be providing it to full-time Faculty and Staff at this change.

To current full-time Faculty and Staff, we had delivered the activation key needed for the registeration for use of lifelong mail service to KUMail address today (July.13).As the load for processing server in transmitting was higher than expected and the access was concentrated,the registeration for use was unacceptable from 13:01 to 13:45. Sorry for the inconvenience.

Now the system is atable and making a process without any problems. Please try again if the activation was not finished.

Also there was a trouble that some users get 2 notification mails for activation key. We are sorry.

If you don't make a registeration for use with this activation key and make a registeration for use in the lifelong mail website, another activation key will be issued from the system. In that case, you can't make a registeration for use with this activation key because new activation key will be created. The notification mail for the activation key will be delivered after making an application for use and we would like users to make a registeration for use with the activation key written in that mail.

The system was restored. We apologize for the inconvenience and trouble that you may have had.
Date of occurrence 2017/07/13 13:01 ~2017/07/13 13:45
Inquiry ICT support center

Back to Current Trouble

 

Copyright © Institute for Information Management and Communication, Kyoto University, all rights reserved.