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Email FAQ

KUMail(Kyoto University Mail for Faculty and Staff)

My secondary group address cannot receive bounce messages.

Secondary groups (***@mail2.adm.kyoto-u.ac.jp) are powered by Google Groups.

When you send an email from a Google Group address and it bounces on its way, you cannot receive a bounce message (*1).

*1 A bounce message is an automated message from an email system, informing the sender of a previous message that the message has not been delivered or some other delivery problem occurred.

You CAN receive a bounce message:

  • when you sent an email from a Google Group address on the web version of KUMail (Gmail)
  • when you sent an email from a Google Group address with your email client via Google's SMTP server
  • when you sent an email from a system and set a personal (individual) email address for the envelope sender (*2)

You CANNOT receive a bounce message:

  • when you sent an email from a Google Group address with your email client via a non-Google STMP server
    Workaround: Specify a Google server for SMTP.
  • when you sent an email from a system and set your group address for the envelope sender (*2)
    Workaround: Contact the system admin and ask them to change the envelope sender.

*2 An envelope sender is where computers should respond in the case of bounce messages or errors, whereas a sender (From) address is where people should respond. It is usually specified by Return-Path in the email header.

Related article

Groups administrator FAQ (Google Workspace Admin Help)
Under "Are there any types of messages I can't send to a group?", Google says "You can't send or forward non-delivery receipts (NDRs), also called "bounce messages", to a group. Messages that resemble NDRs are also not permitted."
 

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