FAQ

Frequently Asked Questions about the use overall

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Frequently Asked Questions about the use overall FAQ

General use

There seems to be something wrong about the way some of the following items are displayed online or about their online use: website browsing, faculty staff groupware, financial accounting system etc.

When the following errors are displayed on the webpage:

◆ Garbled characters are shown

◆ Images are not displayed

◆ Failing to log on

◆ Updates are not reflected online etc.

it is possible that the browser reads and displays the old temporary file (cache).

Please use the following procedures to delete the browser's temporary file (cache).

Procedures for deleting the browser's temporary file (cache)
■For Internet Explorer 8

After you click on the Internet Explorer icon to start it, choose "Tools" from the Toolbar and then choose "Internet Option".

Then choose "General tab" and click the "delete" button for "record of past searches".

Please check the "Internet temporary files" and click "delete".

After deletion click "OK" and restart the browser.

■For Internet Explorer 7

After you click on the Internet Explorer icon to start it, choose "Tools" from the Toolbar and then choose "Internet Option".

Then choose "General tab" and click the "delete" button for "record of past searches".

Please check the "Internet temporary files" and click "delete file", then "yes".

After deletion click "OK" and restart the browser.

■For Firefox10

After starting Firefox, choose "Tools" from the Toolbar and then choose "Delete recent records".

Click the "¥/" button in case "deleted items" is not displayed under the lower part of the deleted record window.

Make sure a check is set for "cache" and then click on "delete now" button.

After deletion please restart the browser.

■For Safari 2.x

After you start Safari, choose the "empty cache" button from the Safari Menu. Click "Empty".

After deletion please restart the browser.

 

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