FAQ

Frequently Asked Questions about the use overall

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Frequently Asked Questions about the use overall FAQ

General use

How to clear the cache?

Cache is the mechanism to store the data of the website accessed once temporarily and make the display quickly in accessing again to the same page.

In keeping the cache in browser, the new contents won't be displayed because the one kept in browser will be displayed as priority even though the website was updated.
If there was no change after updating the website, please delete the cache in the following way.

※There might be the case that the way to delete the cashe differs depending on the version of the browser. We will explain the main example as follows.For the details, please confirm the source of the browser you use.

●Windows, Internet Explorer(ver 9)
  • Please click the gear-shaped icon(tool) at the upper right of Internet Explorer and choose "Internet option(O)" from the choice.
  • "Internet option" windows will be displayed.
  • Please click "delete(D)" from the "Browsing history" in the "General" tab.
  • Please uncheck the check box of "Save the website data for Favorite" (on top) and check everything in the other check boxes of "Deletion of the browsing history" and click "Delete(D)" at the bottom.(Please be noted that the password will be deleted as well in checking "password(P)".)
  • Please wait until the message appears at the bottom of the display saying "The deletion of the browsing history you chose was completed".
  • Please click "OK" and close the "Internet option" window.
  • Please terminate the Internet Explorer and restart it.

●Windows, Firefox(ver 34.x)
  • Please choose "Option(O)" in "Tool(T)" of Menu bar.
  • Please click "Delete on the spot(C)" at the right of "The amount of the disk cache in the present Web page is **bytes" of "Off-line data and user's data" in "Network" tab of "Detail".
  • Please click "OK" at the bottom of the option window and close it.
  • Please terminate the Firefox and restart it.

●Windows7, Google Chrome
  • Please choose "setting(S)" after clicking "Setting Google Chrome" in the tool bar of the browser.
  • Please click "Display the detail setting・・・" at the bottom of the setting display and find "Privacy" from the display. Then please click "Delete the browsing history data".
  • Another window will start up and you can clear the cache in choosing items here.(Please be noted that the password will be deleted as well in checking "password(P)".)
●Macintosh (OS X 10.10.1), safari(ver 8.0.2)
  • Please choose "Delete the history and Website data/Empty the cache" from the "safari" menu.
  • The window will be displayed saying "The record, Cookie, and another Web site data will be deleted" and please click "Delete the history".
  • Please terminate the Safari and restart it.

or

  • Please choose "Environment setting" from the "safari" menu.
  • Please click "Privacy" icon and the window of "Privacy setting" will be displayed.
  • Please click "All Web site data will be deleted" and the cache will be cleared.
  • Please terminate the Safari and restart it.

※(Please don't click a red button at the upper right. Please choose 【Safari】>【Terminate Safari】 from the menu on top.)

●Macintosh (OS X 10.10.1), Firefox(ver 34.0.5)
  • Please choose "Environment setting" in "Firefox" menu.
  • The "Environment setting" window will be displayed and please click "Details" to choose "Network" tab.
  • Please click "Delete on the spot" at the right of "Off-line data/The amount of the present disk cache is **MB"⇒In completing deletion, the message "the amount of the disk cache is 0MB" will be displayed.
  • Please close the option window.
  • Please terminate the Firefox and restart it.

●Macintosh (OS X 10.7.2), Google Chrome(ver 39.0.2.71.95)
  • Please choose "Delete the browsing history" in "Chrome" menu.
  • Please check "Cookie and the data of plug-in and the other website", "Cached images and files", "Deletion of the browsing history" in the "Delete the browsing history data" and click "Delete the history data".
  • Please terminate the Chrome and restart it.

●Macintosh, Internet Explorer(ver 5.x)
  • Please choose "Environment setting" in the "Explorer" menu.
  • Please choose "Detail setting" in the "Web browser" at the left column to click "Empty the cache".
  • Please terminate the Internet Explorer and restart it.
 

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