FAQ

Frequently Asked Questions about the use overall

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Frequently Asked Questions about the use overall FAQ

General use

How to clear ID/PSW?

Cache is a process of storing your browsing data temporarily so that your browser does not need to re-download the data, but instead it accesses them more quickly from a local directory.

However, when there is caching data stored, any changes to the webpage are not always reflected straight away due to cache. You can refresh your browser but if this still does not show the most updated content, please try clearing cache.

How to clear your cache

1. Windows

[Windows: Internet Explorer (ver 11)]

Method A
1. Click Tool icon (top right corner).
2. Choose Internet option.
3. A pop-up window appears. Open General tab.
4. Choose Browsing history and click Delete
5. A pop-up window will appear. Tick the box for Cookies and website data.
(You can tick or untick other boxes according to your preference. Please note if the Passwords box is ticked, it deletes saved passwords.)
6. Click Delete.
7. Go to File on the menu bar and choose Exit.

Method B
1. Click Tool icon (top right corner).
2. Choose Safety then click Delete browsing history.
3. A pop-up window will appear. Tick the box for Cookies and website data.
(You can tick or untick other boxes according to your preference. Please note if the Passwords box is ticked, it deletes saved passwords.)
4. Click Delete.
5. Go to File on the menu bar and choose Exit.

[Windows: Firefox]

1. Go to Menu bar at the top of the screen.
2. Choose Tools and click Option.
3. On the left side of the page, choose Privacy & Security from the menu.
4. Go to Cookies and Site Data.
5. Choose Clear Data. A pop-up window will appear. Tick the box for Cached Web Content. Click Clear.
6. Go to Menu bar
7. Choose File then Exit Firefox

[Windows 10: Google Chrome]

1. Go to Menu icon (with three lines or dots on the right top corner).
2. Choose Settings.
3. Scroll the page down and click Advanced.
4. Then Privacy and security page appears.
5. Choose Clear browsing data. Tick the box for Cookies and other site data.
6. Go back to Menu icon then Exit Chrome.

[Windows: Edge (ver 44)]

1. Go to Menu icon (three dots on the right top corner).
2. Click Settings.
3. Choose Privacy & security from the left side menu.
4. Under Clear browsing data, click Choose what to clear.
5. Tick boxes for Cookies and saved website data.
(You can tick or untick other boxes according to your preference. Please note if the Passwords box is ticked, it deletes saved passwords.)
6. Click Clear.
7. Close the browser.

2. Mac

[Macintosh (macOS v10.15) safari (ver 8.0.2)]

1. Go to Safari on a menu bar (Top left of the screen).
2. Click Preferences.
3. A pop-up window appears. Choose Privacy.
4. Click Remove all Website data.
5. Click Remove Now.
6. Choose Safari and Quit Safari.

[Macintosh (macOS v10.15) Firefox (ver 34.0.5)]

1. Go to Firefox (top left of the screen).
2. Click Preferences.
3. Choose Advanced from the menu on the left.
4. Choose Network in the menu bar.
5. Under Offline Web Content and User Data, click Clear Now.
6. Go back to Firefox on a menu bar and Exit Firefox.

[Macintosh (macOS v10.15) Google chrome (ver 39.0.2.71.95)]

1. Go to Chrome on the menu bar at the top.
2. Choose Clear browsing data.
3. Tick the boxes for Cookies and other site and plugin data and Cached images and flies.
4. Click Clear browsing data at the bottom.
5. Go back to Chrome and click Quit Google chrome to exit the browser.

 

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