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Authentication System FAQ

IC-Card Authentication Trouble

[Win10] I fail to log in the Financial Accounting system .
  • Isn't your browser Edge? It doesn't support Edge. Please use IE.

Start>All applications>Windows accessory
And choose Internet Explorer to log in the groupware and retry.

  • Is the driver's software for Windows10 installed?

Please access to the following page and install the driver's software for Winsows10 and retry.
【Limited on campus】 About the installation of the driver software of Kyoto University Authentication Infrastructure
http://www.iimc.kyoto-u.ac.jp/en/services/cert/support/post.html

  • Settings of SSL・TLS protocol

There's a limitation for the available transmitting protocol(SSL,TLS) version with IC card authenticaion in Kyoto University.
Please retry after perfomr the setting of the IE browser in the following way.

【Settings】
From the Internet Explorer Menu(Wheel mark), choose [Internet option].

Please activate only TLS 1.0 in the "Security" item from [Detail settings] tab.
*"Use SSL 2.0"-> Uncheck
*"Use SSL 3.0"-> Uncheck
*"Use TLS 1.0"-> Check
*"Use TLS 1.1"-> Check
*"Use TLS 1.2"-> Check
Press [OK] button and close the Internet option.
From the Internet Explorer menu, reload the page from [Display]-[Update to the latest information](or press F5 key).

  • Clear the cache

There might be the case that the browser reload and display the old temporal files(Cache).
We tell how to clear the cache in the following page. please refer to the following page to clear the cache and retry.
How to clear the cache?
http://www.iimc.kyoto-u.ac.jp/en/faq/general/general/post_159.html


If above these don't help you, please contact us from inquiry form.

 

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