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Authentication System FAQ

IC-Card Authentication Trouble

Unable to authenticate IC card

Possible solutions;

- Uninstall the device driver software [DNP PKI DriverPack(dnPKI)] first, then reinstall it.

- Use Internet Explorer (Windows 10's default browser is set as Edge).

- Check SSL and TLS settings (Please see this page).

- Clear cache on your browser (Please see this page).

 

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