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Authentication System FAQ

IC-Card Authentication Trouble

[Firefox]IC-Card Authentication Failure

Following error messages appears on FireFox.

'Safe connection cannot be established' or 'A valid client certification is required'

Possible solutions;

- Check if security module is enabled

Copy and paste about:preferences#privacy or about:preferences#advanced in the address bar of your internet browser > click security device (It is found at the bottom of the page under 'Certificate') > check if the followings are displayed;

[New PKC #11 Module] [PKCS#11 Library for DNP dnPKI]

- Close Firefox on your browser (Windows: File > Exit / Mac: Menu > Firefox > Exit Firefox) and re-start your computer.

 

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