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Authentication System FAQ

Multi-Factor Authentication

What should I do if none of my TOTPs work anymore?

Update 15/Dec/2020

By initializing and reconfiguring the settings, you can use TOTP again.
Please check the operation procedure and try to initialize.

  • If you are out of the office and cannot check the TOTP, try "Click here if you cannot login"
  • If you have multiple browsers set up, export from the Authenticator that shows a valid TOTP and import it into the one with the problem.
  • After initialization, TOTP set in multiple browsers will be reset, so please export/import again.

Operation Procedure

  1. Access to the Authentication Setting Page
  2. Click "Click here if you have not initialized your one-time password (TOTP) yet."
    reset_01
  3. Enter your SPS-ID and PW, and click the Login button.
    ⇒on the next screen, click "初期化" button.
    reset_02
  4. After you see "メールを送信しました。", open the email that was sent to your email address.
    If you see "ヘルプデスク宛てに送信しました。", you should check here
    reset_03
  5. Click the URL in the mail body , then enter your SPS-ID and PW
    on the screen that appears and click the "Login" button.
    reset_04
  6. After seeing "ワンタイムパスワード認証の設定を初期化しました。", click the house shaped button
    on the right top.
    reset_05
  7. Select "ワンタイムパスワード(トークン)"and click the select button.
    reset_07
  8. Again click "Click here if you have not initialized your one-time password (TOTP) yet."
    reset_08
  9. Click QR code scan button on the Authenticator and read the QR code.
    reset_09
  10. Click the OK button on the dialog "*** 追加されました。" ⇒ Click the "登録" button.
    reset_10
  11. Enter the TOTP displayed in the Authenticator and click the "確認" button.
    reset_11
  12. When you see the message "ワンタイムパスワード認証の設定が完了しました。", you have done it.
    reset_12

In case you see the message "ヘルプデスク宛てに送信しました".

  1. After you see the message "ヘルプデスク宛てに送信しました。",
    please give us iimc a phone call. ※Do NOT close the screen.
    reset_13

    Institute for Information Management and Communication,Kyoto University

    General information counter ICT Support Center

    TEL:075-753-7840(ex:16-7840)
    open 9:00-17:00
  2. After confirming your identity, he QR code screen automatically shows up,
    then you should operate from step9 .
  3. reset_05
please set your email address for notification after the initialization!
 

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