FAQ
コンテンツ
- HOME
- FAQ
- Authentication System
- Multi-Factor Authentication
Authentication System FAQ
Multi-Factor Authentication
What should I do if none of my TOTPs work anymore?
Update 15/Dec/2020
By initializing and reconfiguring the settings, you can use TOTP again.
Please check the operation procedure and try to initialize.
- If you are out of the office and cannot check the TOTP, try "Click here if you cannot login"
- If you have multiple browsers set up, export from the Authenticator that shows a valid TOTP and import it into the one with the problem.
- After initialization, TOTP set in multiple browsers will be reset, so please export/import again.
Operation Procedure
- Access to the Authentication Setting Page
- Click "Click here if you have not initialized your one-time password (TOTP) yet."
- Enter your SPS-ID and PW, and click the Login button.
⇒on the next screen, click "初期化" button. - After you see "メールを送信しました。", open the email that was sent to your email address.
If you see "ヘルプデスク宛てに送信しました。", you should check here - Click the URL in the mail body , then enter your SPS-ID and PW
on the screen that appears and click the "Login" button. - After seeing "ワンタイムパスワード認証の設定を初期化しました。", click the house shaped button
on the right top. - Select "ワンタイムパスワード(トークン)"and click the select button.
- Again click "Click here if you have not initialized your one-time password (TOTP) yet."
- Click QR code scan button on the Authenticator and read the QR code.
- Click the OK button on the dialog "*** 追加されました。" ⇒ Click the "登録" button.
- Enter the TOTP displayed in the Authenticator and click the "確認" button.
- When you see the message "ワンタイムパスワード認証の設定が完了しました。", you have done it.
In case you see the message "ヘルプデスク宛てに送信しました".
- After you see the message "ヘルプデスク宛てに送信しました。",
please give us iimc a phone call. ※Do NOT close the screen.
Institute for Information Management and Communication,Kyoto University
General information counter ICT Support Center
TEL:075-753-7840(ex:16-7840)
open 9:00-17:00 - After confirming your identity, he QR code screen automatically shows up,
then you should operate from step9 .
please set your email address for notification after the initialization!